Privacy Policy
At HiVOOC, we are committed to protecting the privacy and personal data of our guests. This policy outlines how we collect, use, and safeguard your information when you visit our website, www.hivooc.com, or book an expedition with us.
Information We Collect
To provide our specialized wildlife tours and conservation experiences, we collect the following categories of information:
- Identity Data: Full name, gender, date of birth, and nationality.
- Contact Data: Email address, phone number, and physical address.
- Logistical Data: Passport details required for restricted nature reserve permits, flight schedules, and hotel pickup locations.
- Health & Dietary Data: Information regarding physical fitness levels, medical conditions, or dietary restrictions to ensure your safety during treks.
- Technical Data: IP address, browser type, and usage patterns on our website via cookies.
How We Use Your Information
We use your data strictly for the following purposes:
- Tour Operations: Processing bookings, securing permits from Management Boards such as Son Tra or Cat Ba, and arranging transportation.
- Personalization: Tailoring the expedition to your interests, such as birdwatching or professional photography.
- Safety: Ensuring our Wildlife Experts are aware of any health requirements during field activities.
- Communication: Sending trip updates, safety briefings, and, with your consent, newsletters regarding our conservation projects.
Data Sharing & Third Parties
We do not sell or rent your data. We only share essential information with:
- Operational Partners: Hotels, local boat operators, and transport providers.
- Authorities: Nature reserve management boards and local government agencies for mandatory permits.
- Emergency Services: Medical providers in the event of an injury or health emergency.
Data Security
- We implement industry-standard security measures to protect your data from unauthorized access, loss, or alteration.
- Access to your personal data is limited to authorized HiVOOC personnel who require it for operational purposes.
Media & Photography
During our tours, HiVOOC staff may take photographs or videos for promotional use.
- If you do not wish to appear in promotional materials, please notify us at tourbooking@hivooc.com or dailytour@hivooc.com before your tour.
- We respect your right to privacy and will blur or remove images upon valid request.
Your Legal Rights
Under applicable data protection laws, you have the right to:
- Request access to the personal data we hold about you.
- Request the correction of inaccurate information.
- Request the deletion of your data following the completion of your tour.
- Withdraw consent for marketing communications at any time.
Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at:
- HiVOOC Conservation Travel, 71 Lê Đức Thọ, Sơn Trà, Đà Nẵng.
- Email: tourbooking@hivooc.com or dailytour@hivooc.com.
- Phone: (+84) 835 949 222 or (+84) 813 949 222.